About this role
As a Guest Services Agent, this position is responsible for the guest arrival and departure experience, processing payments and completing guest transactions to ensure guest satisfaction is met and exceeded. Guest Services Agents are expected to know all resort amenities as well as local activities and points of interest, and interact with guests at every opportunity. Guest Service Agents must be able to work in a busy and sometimes hectic environment. You will need problem-solving skills to address complaints, assist with assigning maintenance requests, service orders, and guest inquiries. The position also assists with taking guest reservations and is a resource in emergency situations. The Guest Services Agent is responsible for coordinating with bell service, housekeeping, and leadership.
Requirements
· Exceptional interpersonal skills including the ability to smile in person and on the phone
· Highly responsible and organized
· Excellent written and verbal communication skills
· Ability to work cohesively as part of a team
· Good time management and organizational skills
· Knowledge of Okanagan and local area an asset
· Ability to work well under pressure in a fast-paced environment
· Conflict resolution experience
· Patience and good listening skills
· Standing and walking throughout entire shift
· Occasional kneeling, pushing, pulling, lifting up to 20lbs.
Schedule
Hours per week
40 hrs
Start date
As soon as possible
Eligibility
Language requirement
English
International applicants
No
Terms of employment
Full-Time Permanent
Benefits
• Subsidized shared Staff Housing if available
• Free on-site parking
• Employee, Friends & Family rates
• Benefit Plan, including Extended Health, Dental, Life Insurance and family plans for full time permanent employees
General Disclosure
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